The Importance of the New Employee Onboarding Survey

Posted on April 18, 2014 by Don MacPherson.

The new hire survey is a lot like the TSA at the airport. Most people go through the survey process just like they go through the security line. They don’t put much thought into it. It’s something they do to move toward more important things. It is the one exception in 20 that makes both the new hire survey and the TSA agent relevant.

Everyone values the TSA agent who pulls aside the guy who accidentally or purposely packs a knife in his bag. Crisis averted. Similarly, the majority of your employees will have glowing things to say about their experience as a new employee. It’s critical to find the one employee who has the bad experience or who is finding that the fit just isn’t right. They are the employees we need to pull from line in order to make the situation right.

Since launching our mSpark solution, we are learning that nearly 90% of respondents feel they are being onboarded well. This tool measures new hire onboarding effectiveness at 7, 30, and 90 days, We have also learned that when an employee indicates that their new job is not like they expected it to be, they are three times more likely to be a “quick quit” than the other new hires.

When this rarity occurs, immediate action is necessary. That is where our software kicks in. Once the dissatisfied new hire completes their survey saying their expectations haven’t been met, HR gets a notice warning that an intervention should occur.

The most frequent objection we get to this process is that the survey is not confidential. While that is true, when the candidate is told that these surveys are part of the new hire experience and candor is in everyone’s best interest, the issue disappears. Furthermore, most of the questions on the surveys are about “process” and the organization, not their manager or teammates.

Organizations spend a great deal of time and money recruiting, hiring, and training new employees. It’s a nightmare when there is failure in the onboarding process. The onboarding surveys are one of the most important ways in which organizations can make sure new employees are screened and ready to take flight in their performance journey.

To learn more about Modern Survey’s approach to gathering onboarding feedback and our mSpark solution, please send an email to or go to


About Modern Survey
Modern Survey measures workforce intensity — that fire in your company’s belly that makes all things possible. Our human capital measurement software combines feedback, benchmarks and data from enterprise systems to elucidate the correlation between employee performance and company success. We analyze the stuff your talent management system can’t — so that you know what to do next. We are Modern Survey. And we are relentless. To find out more, visit

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